Return Policy

Return & Exchange Policy

If for any reason you are not satisfied with an item you receive from the aivils online boutique, we will be happy to issue a return or exchange, within 30 days of delivery, provided that the item is still in its original packaging and has not been worn or washed. aivils items purchased from our online boutique must be returned with their original tags and packaging. Please note, all items purchased on sale or marked down cannot be returned or exchanged.


  1. Please visit our Initiate Return/Exchange page or click here.
  2. Enter your order number and email and follow the prompts
  3. Print out the provided UPS label and tape to the outside of your return. Please make sure to cover or remove all previous shipping labels.
  4. Take package to your closest UPS store.
  • A $8 return shipping fee will be deducted from your credit.


If you are exchanging an item, it will be shipped to you via standard ground delivery. We will process the shipment within 48 hours of receiving your return. If you need expedited shipping, let us know and we’ll work with you to make sure you receive your item when you need it. If you would like to order additional items, we can provide you with aivils Store Credit and you can proceed to purchase the additional products on

  1. Please follow the instructions for a return or visit our Initiate Return/Exchange page to begin
  2. Once we receive your package an exchange will be processed within 48 hours.

Returning Gifts

aivils will happily issue a return or exchange on a gift item ordered from our online boutique, as long as the item is returned within 30 days of purchase and has not been worn or washed. aivils items purchased from our online boutique must be returned with their original tags and packaging. Please e-mail if you would like to return a gift.

Returns on Items from Retail Stores

If you purchased an item from one of our premier store retailers, you must contact the retailer directly about their return policy. aivils cannot accept returns for items purchased through a retailer.